Terms of Use

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and RUH LLC (EIN 30-0881369) (henceforth: RŪH; may be referred to as “us” and “we”) and apply to all use of and orders placed on RŪH’s website ruhcollective.com, and orders made by telephone, e-mail or by live chat with RŪH’s Customer Service team (henceforth together: the “Website”).

1. General

Please note that RŪH does not guarantee that all products presented on the Website are in stock or are available for purchase. RŪH reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. RŪH reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

 2. Language

The language of the Terms and Conditions is English.

3. My Account

When creating an account online, you will be able to choose a password with which you can log into your account online and view your order history. If you would like to delete an account you can also contact care@ruhcollective.com and the customer care team will assist you. If you sign up, you can also choose to store a credit care for a future purchase. All information regarding your stored credit cards can be changed and deleted when logging into your account. Your details will be protected using Global Sign Encryption and will speed up your checkout next time you shop.

4. Placing an order

By using the Website and/or placing an order on the Website, by telephone, e-mail or by live chat you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them; if you do not accept these Terms and Conditions and Privacy Policy, do not place an order. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

5. Order confirmation

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order. Acceptance and shipping confirmation Please note that all orders placed by you are subject to availability. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that RŪH does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product, we will refund you the amount of the purchase. 

6. Colors

RŪH’s goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. RŪH cannot be held responsible for any such discrepancy.

7. Prices

The prices and delivery costs shown on the Website may or may not include sales tax. Please also note that RŪH may cancel the order even if it has been accepted by RŪH under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

8. Personalised items

Personalised products through printing of initials cannot be returned or refunded. Once the order has been sent by the customer and confirmed by RŪH, the customer will be informed via an order confirmation email. Once the order is processed and accepted, the customer will receive a shipping confirmation email. Personalised items may be delivered in a time slot indicated on the site which may be longer than regular delivery slots. Because of the clearly personalized nature of personalised products and the fact that they are produced specifically for the customer, they cannot be returned, refunded or exchanged. Similar, the customer does not have the right to cancel the order.

9. Payments

Credit Cards:

Payment can be made by Visa, Mastercard, American Express.  

Debit Cards:

Payment can be made by the following debit cards: Visa, Mastercard and Amex debit in Canada, UK, Ireland, Australia, New Zealand and the following additional cards in the USA: JCB, Discover, Diners Club. Please note that your card is debited with the purchase amount once RŪH has sent you the order confirmation email. We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed through a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by RŪH. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to RŪH, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.


When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.

Apple Pay:

When selecting Apple Pay payment option, you will be directed to the Apple Pay payment page, where you can select your shipping address and confirm your payment with your device fingerprint.  Once the transaction is complete, you will then return to the Website.

Stored Credit Cards:

At Checkout you can chose to save your credit card for future purchases if you are logged in to your RŪH account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop.

10. Gift Cards

As and when RŪH permits the use of gift cards, when placing an order with a gift card, the order can only be shipped to the same country as where the gift card was issued. RŪH is unable to change the currency of the gift card in order to use it in another country. The validity date of the gift card will define its usage period.

11. Delivery Shipping methods

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If RŪH fails to deliver within 30 days, you may have the right to cancel the purchase. Your order will be delivered by UPS to the shipping address you have indicated. All orders are fully traceable on UPS's website with your tracking number.

12. First-time order policy

For security purposes, RŪH reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

13. Returns and Exchanges


You are entitled to return your purchase for a refund or exchanging your product/s by postmarking/dispatching the product/s within 14 days of the date on which you have received the product, provided the product has not been materially used or worn. When returning please follow the steps outlined in our Shipping and Returns section of the website www.ruhcollective.com. If you choose to return your purchase in accordance with the terms set forth in this section 13, RŪH will issue a refund of the amount paid to RŪH. RŪH will pay the refund within 14 days of the date on which we have received your notice of return/exchange, under the condition that RŪH has received the product/s from you. The refund is made using the same payment method you used at the purchase if you do not explicitly request another method. You will not be charged extra if another payment method is requested. Please note that RŪH only issues a full refund if the product/s is in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, RŪH then has the right to withhold such amount of the refund. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with tag and seal still attached. All shoes must not be used at all or on a carpeted surface until you have decided to keep them. Shoes and accessories that come in a special box, must be returned in their undamaged original box which is considered to be a part of the product.


Purchased products are exchangeable into a different size in accordance with the terms set forth in this section 13. All exchanges are based on stock availability.

14. Defective products

If you receive defective products, please notify us immediately and within a reasonable time after you have detected that the products are defective. If RŪH reasonably determines that the products are in fact defective, RŪH reserve the right to send you a non-defective identical replacement item or will make a full refund to you.

15. RŪH’s quality guarantee

RŪH acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

16. Intellectual Property

The website and all Content, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) that appears as part of or on the Services are the property of RŪH and/or a third party (which may be indicated by a link to or from an external source, or otherwise). Content is provided through the Services “AS IS”, and you agree that the use of and reliance on any Content is at your own risk, and that under no circumstances shall RŪH be liable for any Content or for any loss or damage of any kind incurred as a result of your use of any Content made available via the Services.The Services as a whole and all Content thereon is protected by copyright, trade dress, and trademark laws of the United States, as well as international treaties, conventions and the laws of other countries, as applicable. Except as may be expressly permitted by RŪH, you may not use, reproduce, copy, modify, publish, transmit, distribute, perform, display, download, license, enter into a database, create derivate works from, reverse engineer, frame, transfer, or sell any Content obtained from, through or on this Services, in whole or in part. Any use of the Content, except as specifically provided in these Terms, is strictly prohibited.

17. Copyright

All materials on the Services (as well as the organization and layout of the Services) are owned and copyrighted or licensed by RŪH, its corporate affiliates or its third-party vendors. No reproduction, distribution, or transmission of the copyrighted materials on the Services is permitted without the written permission of RŪH. Any rights not expressly granted herein are reserved by RŪH.

RŪH’s policy is to remove, or disable access to, material that infringes any copyright on the Services after being properly notified by the copyright owner or the copyright owner’s legal agent. If you believe that any Content on the Services violates your copyright, please provide us with the following information in writing:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • An identification of the copyrighted work that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on or through our Services;
  • Your full legal name, address, telephone number, and e-mail address;
  • A written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or law (e.g., “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.”); and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf (e.g., “I hereby state that the information in this Notification is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”).

Pursuant to Title 17, United States Code, Section 512 (the “Digital Millennium Copyright   Act”), and notifications of claimed copyright infringement under the Digital Millennium Copyright Act should be sent to RŪH’s agent set forth below:

Jonathan Goodwill, Reed Smith LLP, 599 Lexington Avenue, New York, New York 10022, USA 

All inquiries directed to the above agent must be filed in accordance with the Digital Millennium Copyright Act. Upon receipt of the notifications, we will take whatever action, in our sole discretion, we deem appropriate, including removal of the challenged material from the Services.

18. Trademarks

RŪH, RŪH COLLECTIVE, the RŪH design mark, and all related names, logos, product and service names, designs and slogans are trademarks of RŪH or its affiliates or licensors. Such marks cannot be used without the prior written permission of RŪH. All other names, brands and marks are used for identification purposes only and are the trademarks of their respective owners.

19. Membership Policy

RŪH reserves the right, at its sole discretion and for any reason whatsoever, to admit or deny anyone its services. You acknowledge that the membership is personal and will be registered on your email address when you sign up on our website or in one of our physical stores. You must be at least 16 years old. The membership is free of charge. 

20. Privacy policy:

Please see RŪH’s separate Privacy Policy.

21. Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the Website you consent to the use of cookies.

22. Security

RŪH’s online shop secures communications by encrypting all data to and from the site. For security reasons, we do not store any payment information in our database.

23. No liability

While RŪH endeavors to keep your information private, in no event will RŪH be liable to you for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of data, loss of programs, cost of procurement of substitute services or service interruptions) arising out of the use of or inability to use the Website, even if RŪH or its agents or representatives know or have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, RŪH’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to RŪH. To the fullest extent permitted by applicable law, RŪH and all officers, directors, owners, employees, agents, information providers, affiliates, licensors and licensees (all of the foregoing, collectively, the "Indemnified Parties") shall in no event be liable for any claims, charges, demands, damages, liabilities, losses, or expenses of whatever nature and howsoever arising, including without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if RŪH or the Indemnified Parties have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this Site or any Web site with which it is linked. You assume total responsibility for establishing such procedures for data backup and virus checking as you consider necessary.

24. Resale Policy

You may purchase products on www.ruhcollective.com for personal use only and not for resale. By placing an order on www.ruhcollective.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

25. Information on the website

RŪH cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. RŪH may, at any time, amend the content of the site. Although RŪH strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations where RŪH acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. RŪH cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. RŪH cannot guarantee problem-free, uninterrupted, and secure access to the site.

26. Links

The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

27. Violation of rules

RŪH reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

28. RŪH’s responsibility

RŪH’s  liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will RŪH assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. RŪH’ liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, RŪH’ obligations will be suspended. The contract between you and RŪH can, in such cases, be partially or fully terminated by yourself or by RŪH.

29. Provisions severability

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

30. Claims resolution

Contact RŪH first If a dispute arises between you and RŪH, our goal is to learn about and address your concerns. You agree that you will notify RŪH about any dispute you have with RŪH regarding these Terms & Conditions by contacting RŪH.

31. Binding Arbitration

You and RŪH agree to submit any claim, dispute, action, cause of action, issue, or request for relief arising out of or relating to these Terms & Conditions or your use of the Products and/or Subscription Services to binding arbitration rather than by filing any lawsuit in any forum other than set forth in this section. Further you agree arbitration is final and binding and subject to only very limited review by a court. You also waive your right to any form of appeal, review or recourse to any court or other judicial authority, insofar as such waiver may be validly made. This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of or relating to your use of the Products. Any dispute or claim made by you against us or us against you arising out of or relating to these Terms & Conditions or your use of the Products (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration except that you may take claims to small claims court if they qualify for hearing by such a court.

32. Arbitration Procedures

You must first present any claim or dispute to RŪH by contacting us to allow us an opportunity to resolve the dispute. You may request arbitration if your claim or dispute cannot be resolved within 60 days after presenting the claim or dispute to RŪH. RŪH may request arbitration against you at any time after it has notified you of a claim or dispute in accordance with section 36 (Notifications). The arbitration of any dispute or claim shall be conducted in accordance with the then current and applicable rules of the American Arbitration Association as modified by this agreement. The place of any arbitration will be New York, NY, USA, and will be conducted in the English language. Claims will be heard by a single arbitrator. The arbitrator may not award relief in excess of or contrary to what this agreement provides, order consolidation or arbitration on a class wide or representative basis, award punitive or consequential damages or any other damages aside from the prevailing party’s actual damages, or order injunctive or declaratory relief, except that the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute. Any arbitration shall be confidential, and neither you, nor RŪH nor the arbitrator may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement or appeal of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. If any portion of this arbitration section is determined by a court to be inapplicable or invalid, then the remainder shall still be given full force and effect.

33. No Class Actions

There shall be no right or authority for any claims subject to this arbitration section to be arbitrated on a class action or consolidated basis or on bases involving claims brought in a purported representative capacity on behalf of the general public (including, but not limited to, as a private attorney general).

34. Fees and Expenses

All administrative fees and expenses of arbitration will be divided equally between you and RŪH. Each party will bear the expense of its own counsel, experts, witnesses and preparation and presentation of evidence at the arbitration hearing. YOU MUST CONTACT RŪH WITHIN ONE 1 YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE, OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED UPON SUCH EVENT, FACTS, OR DISPUTE.

35. Protection of Confidentiality and Intellectual Property Rights

Notwithstanding any of the foregoing, RŪH may seek injunctive or other equitable relief to protect its confidential information and intellectual property rights or to prevent loss of data or damage to its servers in any court of competent jurisdiction.

36. Notifications

RŪH may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the primary email associated with your RŪH account, hard copy, or posting of such notice on the RŪH website. RŪH is not responsible for any automatic filtering you or your network provider may apply to email notifications. RŪH recommends that you add @ruhcollectrive.com URLs to your email address book to help ensure you receive email notifications from RŪH.

37. Governing law

This agreement shall be governed by, construed and enforced in accordance with the laws of United States of America, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms, or any items purchased from RŪH, shall be filed only in the courts located in New York County, New York and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action, unless such action is required to be arbitrated as set forth in an above section.

38. Complete agreement

Except as expressly provided in a particular “legal notice” on the site, these terms & conditions, together with the privacy policy, constitute the entire agreement between you and RŪH with respect to use of the site and content.

39. Company Information

Address: RUH LLC, 118 E 83rd Street, New York, NY 10028, USA.

40. Version of the terms and conditions

The latest update of the Terms and Conditions of RŪH was made on August 28, 2018.